B I L L Y J O H N F R E D E L U C E S A N T O N I O
415 Bacood Street, Santa Mesa, Metro Manila, Philippines 1016
Email Address: Billy.Antonio@Man.Ph.Sykes.Com
EDUCATIONAL ATTAINMENT:
College:
San Sebastian College-Recoletos
Claro M. Recto, Manila.
1996-2000
Course: Bachelor of Science in Computer Science (BSCS)
Secondary:
San Sebastian College-Recoletos
Claro M. Recto, Manila.
1992-1996
Elementary:
Santa Mesa Parochial School
Old Santa Mesa, Manila.
1986-1992
SEMINAR/TRAINING ATTENDED
Seminar Sponsor Date
EDP Management Computer Science Department August 1997
Centura Builder Computer Science Department September 1997
Sybase Database Computer Science Department September 16, 1997
Computer Aided Instruction Computer Science Department July 3, 1999
Computer Networking Computer Science Department July 10, 1999
Electronic Commerce Computer Science Department August 7, 1999
Hardware Troubleshooting Computer Science Department August 21. 1999
Java Script Computer Science Department August 28, 1999
Training Sponsor Date
Peer Facilitator College Guidance Center July 1997
Phase I College Guidance Center July 26, 1997
Phase II College Guidance Center August 23, 1997
Phase III College Guidance Center November 15, 1997
Basic Training Course for CompuServe Customer Care Consultants
- Conducted February 05-24, 2001 by AOL Interactive Learning Department.
Basic Training Courses for CompuServe Classic Training
- Conducted August 6-7 2001 by AOL Interactive Learning Department.
Basic Training Course for Windows XP operating system
- Conducted by AOL Interactive Learning Department.
Basic Training Course for Wal-Mart connect (ISP)
- Conducted by AOL Interactive Learning Department.
ACHIEVEMENTS/AWARDS
September 2, 2001 Promoted from Student Consultant to Associate Consultant.
July 18, 2001 Raving Fan Award for the month of June 2001.
August 18, 2001 X of X contributor on AOL Philippines Call Center.
September 16, 2001 Crew of the Month for the month of August 2001.
October 21, 2001 Crew of the Month for the month of September 2001.
October 26, 2001 Crew of the Month for the month of October 2001.
INTEREST
Dancing, Singing, Playing Basketball, Billiards and Surfing the internet.
SKILLS
Computer Literate, Internet, Troubleshooting computers.
SOFTWARE KNOWLEDGE
1. Operating System:
- Dos version, Windows95, Windows 98, Windows NT, Windows ME, Windows 2000, Windows XP.
2. Internet Programs:
- America Online 6.0, America Online 7.0, CompuServe Classic, CompuServe 2000 4.0, CompuServe 2000 version 5.0, CompuServe 2000 version 6.0, CompuServe 2000 version 7.0, Gateway.Net, Wal-Mart Connect, Outlook Express 4.5 and 5.0, Outlook 2000, Eudora.
3. Windows Program:
- Microsoft Office 97, Microsoft Office 2000, Vantive, Lucent CentrVu Supervisor, CMS Automation, Abts program.
3. Programming Languages:
- Microsoft Visual Basic 5.0, Borland Delphi, Microsoft Visual FoxPro 5.0, FoxPro for Dos, Turbo C, Turbo Pascal, Assembly Language.
4. Graphic Software:
- Flow Chart, PrintShop, Adobe Premiere, 3D Studio Max, Assymetrix Toolbook II.
WORK EXPERIENCE
Name of Company Position Date of Attendance
Sykes Asia Inc. Data Administrative Specialist March 4, 2002 - Present
Department: Intel Customer Support
Responsibilities:
1. Gather necessary reporting data and generate
2. Call reports
3. Cases/email reports (Cases/email process/day/week/agent, execution error summary and enhancements, Bonepile, adhoc, cancel and reorder)
4. Adhoc request
5. Collating and updating the raw data base for various reports(weekly / monthly).
6. Updating Call Center Indicator
7. Preparing basic reports calls stats/ SLA stats / closure rate.
8. Assisting in making reports for the QBR.
9. Assisting in collating monthly fax summary
10. Assisting in making monthly summary reports
11. Extracting case age data for closure rate in cognos
12. Collating Care call analysis
13. Collating alerts validation report
14. Assisting in providing data/making reports required to assess team performance.
Name of Company Position Date of Attendance
America Online Member Services Associate Consultant Feb. 5, 2001- Feb. 10, 2002
Responsibilities:
1. Educating the members about the features of CompuServe software.
2. Troubleshooting the Internet Connection.
3. Helping the members in installing the CompuServe software.
4. Assisting members with their difficulties like disconnection, unable to access e-mail.
5. Providing the instructions on how to set up third party software.
6. Providing Technical Support to the members over an e-mail and chat support.
Name of Company Position Date of Attendance
Philippine Airlines Inc. On the Job Training Nov. 10, 1999-Feb. 18, 2000
Department: Information System Department
Responsibilities:
1. Replicating Hard Disk in Operating System 2 warp 4.
2. Installing Jade Language, Oracle Financial, Windows 95 & Windows 98, Office 97, Anti-Virus, Eudora, Internet.
3. Formatting the Hard Disk, Making Patches.
4. Maintaining the computer of an individual employee.
5. Installing and troubleshooting the printer connection.
6. Installing Network cable, Crimping RJ45 connectors, placing a Network Interface Card (NIC).
7. Configuring TCP/IP, Gateway, and DNS Address on the computer.
CHARACTER REFERENCES
Mrs. Ruchi Mehrotra
Position: Senior Account Manager
Company: Sykes Asia, Inc.
Address: 4th floor San Miguel Properties Center
St. Francis Avenue, Ortigas Center,
Mandaluyong City Philippines 1550
Mobile: (63917)-8332893 / Direct Line: (632)-6369828
Mr. Teofilo Dela Chica Jr.
Position: EDP Head
Company: San Sebastian College-Recoletos
Address: Claro M. Recto, Manila, Philippines
Contact: (632) - 7348931
Ms. Remy Bacani
Position: Communication Specialists
Company: America Online Member Services Philippines
Address: Bldg. 2112 & 2113 C.P. Garcia Corner
L. Tanada Streets, Clark Special Economic Zone,
Clarkfield Pampanga, Philippines 2009
Contact: (6345) 5993658 / (6345) 5993950
PERSONAL INFORMATION
Sex : Male
Civil Status : Single
Age : 23
Date of Birth : May 12, 1979
Place of Birth : Quezon City, Philippines
Nationality : Filipino
Religion : Roman Catholic
Height : 5'8"
Weight : 195 lbs.
Fathers Name : Wilfredo G. Antonio
Mothers Name : Evelyn F. Antonio
